Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at:
customersupport@yossify.com

Please include your order number and reason for return in your email.

Returns must be approved before being sent back. Items sent without prior return approval will not be accepted.

Return Address

All approved returns must be sent to:

YOSS LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Once your return is approved, we’ll send you a return shipping label along with instructions on how and where to send your package.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund is approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:
customersupport@yossify.com

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.
In such cases, we will cover the return shipping costs.

Exchanges

The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, you may place a new order separately for the replacement item.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized items
Personal care or beauty products
Hazardous materials, flammable liquids, or gases
Sale items and gift cards

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We will evaluate the issue and make it right.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be returned in the same condition as received, unused, with tags, and in its original packaging. Proof of purchase is required.